Some of my students can't seem to access the trados cloud while using trados 2024 (using Apple Remote Desktop and Windows Server 2019). Other seems to access it just fine on the same configured server.
The error message is "Trados Studio cannot access the cloud platform. Check the firewall and time settings on your computer then try again."
Thoughts?
I was also wondering if 2024 supports Windows Server 2022 now. (Trados 2022 did not.) If so, we could upgrade it and see if that fixes things.
Thank you for reaching out to us.
Trados Studio 2024 only supports Windows Server 2019 and 2022- Windows Operating Systems supported per product (Trados Studio, Multiterm, Passolo) - RWS Customer Support.
For the issue mentioned above for students log in, please check the resolution offered on this link: - Error when trying to connect to Trados GroupShare\Cloud Capabilities from a computer where TLS 1.3 has been enabled: Failed to connect to server...\Cannot connect to the cloud. - RWS Customer Support.
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
