Problems activating my Trados license

Question

Hello, 
 I am writing with some unpleasant news: the problem has not been resolved. When I log in to my teacher's request to join and enter my username and password, I receive the same error (see first screenshot). However, I would like to add that perhaps it did not work because my teacher could only send the invitation last Sunday. He was unable to send it when I first wrote to you about the error because he was having problems with his email. Within 48 hours, I did not receive or accept the request. What should I do? Could you give me another 48 hours? My teacher and I have discussed it, and he is aware of the situation. If not, are there other options to resolve the issue?

Anca Stoian · Answer

Hi Andrii, 
 I have already explained in your previous post what needs to be done https://community.rws.com/customers-partners/partner-groups/rws_campus/students/f/generic-questions/59133/problems-activating-my-trados-license 
 Kindly inform your professor to remove/delete you entirely from Trados Team and then to add you again and send the invite. You are now an Inactive user, therefore you need to be added again and have the invite sent to you again. So please pass this to the professor, to remove you and then to add you again and invite you again, and please accept the invite when it is sent. But the professor needs to remove you first and then add you again and invite you.

Anca Stoian · Answer

Did he also delete/remove you from Trados Team you before sending the invite? It is important to do that first.

Anca Stoian · Answer

Ok, but when did he do that? Was it before the expiry of the invite? If yes, then he needs to do it again.

Paul · Answer

Andrii Nikisha We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027727.

Paul Filkin | RWS Group

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Problems activating my Trados license