Hi there. I'm a student at the UOC (Universitat Oberta de Catalunya). I'm trying to access my certification exams but I cannot. I checked everything and I cannot find the problem. The order was made correctly. I've also conatcted support. What can I do?
Hi Ana Sintes,
Firstly, the certifications have been moved on the RWS University platform since last year. They cannot be accessed from the RWS account anymore.
Secondly, the orders are for Trados 2024, I have emailed you from the education inbox and explained what should happen when a student applies for the Certifications from the website.
From my investigations, the email you used to request them is different from the email you used to contact us. Please reply to my email. Or make sure you are using the correct email address. When a student applies for the Certifications bundle, the student is emailed an invite to join RWS University platform and other emails to enroll to the Certifications. If the email address is not valid, you won't receive these emails.
Kind regards,
Anca
Anca Stoian | RWS Group
Hi Ana Sintes,
Firstly, the certifications have been moved on the RWS University platform since last year. They cannot be accessed from the RWS account anymore.
Secondly, the orders are for Trados 2024, I have emailed you from the education inbox and explained what should happen when a student applies for the Certifications from the website.
From my investigations, the email you used to request them is different from the email you used to contact us. Please reply to my email. Or make sure you are using the correct email address. When a student applies for the Certifications bundle, the student is emailed an invite to join RWS University platform and other emails to enroll to the Certifications. If the email address is not valid, you won't receive these emails.
Kind regards,
Anca
Anca Stoian | RWS Group
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