Trados is not installing

Question

Dear Trados community. 
 I have tried to install trados for the past 3 weeks and i always get the same error 
 I have tried all the possible solution to make trados work on my laptop, I have already contacted the support team and asked other tech around and no could solve my issue, and I do not think that is my device. 
 Unfortunately I am not a pro IT technician and therefore I need an assistant to work on it as it is a vital part of my Master and not having trados can be detrimental for my whole entire master.

Paul · Answer

Francesco Diego Spagnolo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874870 .

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Trados is not installing