Trados Error: "The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters."

Question

I am currently a student using SDL Trados Studio 2024 - 18.0.0.1013. It is provided by my school, Houston Community College, which is an academic partner of Trados. 
 Last Sunday, I turned on my computer and received an error message from Trados saying that the Base-64 string is not valid. This is the first time I have ever received this type of message. I looked and read the Knowledge Base and Community sites that similarly mentioned about this issue. I have tried different ways to get rid of the error message, such as renaming certain files, restarting my computer, uninstalling and reinstalling Trados, and repairing it. Unfortunately, none of these suggestions were successful. 
 Therefore, I am asking in this forum for help from experts by opening a case to solve this issue. I have lost 2 days ever since the message occurred. Please help me solve this issue as soon as possible.

Elisa Maxim · Answer

Hi Jenny Nguyen 
 Have you tried the solution at this link? 
 https://gateway.rws.com/csm?sys_kb_id=d4dda6e01b0f9a50772c0dcad34bcb93&id=kb_article_view 
 Kind regards,

Ana Sabo · Answer

Jenny Nguyen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007129.

Ana Sabo | RWS Group

___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

RWS Campus Students > Technical Discussions

Trados Error: "The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters."