[Trados 2024 SR1] Installation error

Hello. I tried to install Trados 2024 SR1, but the installation process does not advance beyond this screen:

Error message in Trados Studio 2024 SR1 stating 'An error occurred and the program was aborted. You can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:ProgramDataTradosChainerLogs) and contact technical support.' The error details mention 'InterpreterException' and 'The expression threw an exception.'

I have already installed the most recent version of Microsoft Visual C++, so that should not be an issue.

Here is the debug log:

2025-10-27 16:06:09,991 INFO : Logging started.
2025-10-27 16:06:10,005 INFO : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text:
Options:
[task, install]
[suite, TradosStudio.Suite]
[uilevel, all]
[noconsole, ]
[loglevel, all]
Arguments:

Task: Installation
UILevel: All
Suite path: C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\TradosStudio.Suite
Response path:
Logger directory: C:\ProgramData\Trados\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? no
2025-10-27 16:06:10,059 INFO : Loading version 1.8 suite.
2025-10-27 16:06:12,354 INFO : Running data collection stage.
2025-10-27 16:06:15,978 INFO : Datastore after collector finished was:
2025-10-27 16:06:15,994 INFO : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:15,994 DEBUG : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:16,040 INFO : Datastore after collector finished was:
2025-10-27 16:06:16,040 INFO : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:16,040 DEBUG : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[RoamingDataFolder, C:\Users\42060\AppData\Roaming]
[ModulesDir, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\modules]
[PluginsTargetDir, C:\Users\42060\AppData\Roaming\Trados\Trados Studio\18\Plugins]
[DependencyModulesDir, C:\ProgramData\Package Cache\Trados\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\Trados\Trados Studio\Studio18]
[ScriptsFolder, C:\ProgramData\Package Cache\Trados\TradosStudio2024SR1\scripts]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2025-10-27 16:06:16,070 INFO : Running system alteration stage.
2025-10-27 16:06:16,215 INFO : Registering Setup with ARP
2025-10-27 16:06:16,413 INFO : Package 'Microsoft Visual C++ 2022 Redistributable' should be installed.
2025-10-27 16:06:19,821 FATAL : Sdl.Tools.Chainer.ExpressionEvaluator+InterpreterException: The expression threw an exception.
Chainer.ProductInfo.Family(new Guid("{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}")).FirstOrDefault() != null &&
new Version(Chainer.ProductInfo.Family(new Guid("{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}")).First().VersionString) >= new Version(14, 31, 31103) ---> System.ArgumentNullException: Hodnota nem e b t NULL.
N zev parametru: input
v System.Version.Parse(String input)
v System.Version..ctor(String version)
v Evaluator.Evaluate(Object[] args)
--- Konec trasov n z sobn ku pro vnit n v jimku ---
v Sdl.Tools.Chainer.ExpressionEvaluator.Evaluate(String codeFragment, Object[] argumentValues, AssemblyReferences references, ParameterList parameterList, Type resultType)
v Sdl.Tools.Chainer.Expression`1.Evaluate(Object[] argumentValues)
v Sdl.Tools.Chainer.Packages.ExecutablePackage.IsInstalled()
v Sdl.Tools.Chainer.Packages.ExecutablePackage.Install()
v Sdl.Tools.Chainer.ChainerSteps.InstallStep.Launch(WorkflowBase workflow, WorkflowDirection previousDirection)
v Sdl.Tools.Chainer.Workflows.SystemAlterationWorkflow.Run()
v Sdl.Tools.Chainer.Task.Perform(Suite suite)
v Sdl.Tools.Chainer.Program.Execute()
v Sdl.Tools.Chainer.Program.Main()
2025-10-27 16:06:19,821 INFO : Logging ended.

Can you let me know how to fix this?

Thank you in advance.



Generated Image Alt-Text
[edited by: RWS Community AI at 4:25 PM (GMT 0) on 27 Oct 2025]