incomplete plugin uninstall

Question

For a schoolproject I tried to install 2 plugins into Trados. Trados then told me to close the app and restart it. When I did this I got an error, saying Trados couldn't open. I tried to uninstall Trados and install it again but that didn't help. I also tried to remove some plugin-files from my discoverer but I'm not so good with the technical side of these things. 
 
 Now I get the following message: 
 
 When I close it and open it again I still get that notification. What can I do to make my Trados operational again? Since I need this for class in 2 days.

Elisa Maxim · Answer

Nadège de Neef We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0043013.

Elisa Maxim| RWS Group

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incomplete plugin uninstall