How to extend timeout in the Trados Enterprise

Question

Hi everyone, 
 We have an existing Intento connector that's actively used by various enterprise clients with Trados Enterprise. Recently, we've enhanced our backend processing to handle more complex tasks, which now require longer than the default 2-minute timeout limit set in Trados Enterprise. 
 Could anyone advise on how we might extend the timeout setting for our established connector? Is this something we can adjust ourselves within the Trados TMS settings, or do we need to reach out to support for this change? This modification is critical for the continued effectiveness of our services. 
 Thanks for your help and looking forward to some insights!

Radu Pascal · Answer

Hi Anton Chizhov , 
 The timeout can not be manipulated, but you can change the segment batch size that is sent, to your extension, for translation. The default is 200 segments. If you can't translate all of them within 2min, choose a number that you feel confident can be translated within the allocated time. 
 To change the batch size, in the descriptor set extensions -> configuration -> segmentBatchSize RWS Language Cloud Extensibility Documentation (sdl.com) 
 Word of caution: There are multiple layers involved each with it's own timeout. If it takes too much to translate the whole document, a higher level might timeout.

Radu Pascal · Answer

Evgenii Samarin Anton Chizhov 
 Radu Pascal said: The timeout can not be manipulated, but you can change the segment batch size that is sent, to your extension, for translation. 
 The documentation around segmentbatchSize got lost in some migration. We'll update it in a few days, please keep an eye on what's new: Trados Cloud Platform Extensibility Documentation

Radu Pascal · Answer

Anton Chizhov Evgenii Samarin Until the docs are update, try just to add segmentBatchSize in your descriptor under your extension configuration section:

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How to extend timeout in the Trados Enterprise

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