SDL Studio 2019 & 2021: MT Enhanced with Microsoft Azure key not working.

Dear SDL Devs and community,

we tried to install the mt enhanced plugin on a new installation of Studio 2019 and 2021. It seems that there was a chance in the Azure API regarding HTTP headers. We followed the installation instructions on:

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/1271/microsoft-translator-credentials-for-mt-enhanced-app

We are using the key in other software without problems, so the problem seems to be in the mt enhanced plugin

Studio Versions:

15.2.8.3007

16.1.3.4096

Plugin Versions:

4.3.12

5.3.12

Exception occuring in SDL logs (german system language) besides a 401 (unauthorized) warning in the Studio 2021 UI:

ERROR [2021-02-05 11:15:19,634] Sdl.TranslationStudio.Editor.Translation.TranslationMemorySegmentSearch - Das Format des Werts "<null>" ist ungültig.
System.FormatException: Das Format des Werts "<null>" ist ungültig.
bei System.Net.Http.Headers.HttpHeaderParser.ParseValue(String value, Object storeValue, Int32& index)
bei System.Net.Http.Headers.HttpHeaders.ParseAndAddValue(String name, HeaderStoreItemInfo info, String value)
bei System.Net.Http.Headers.HttpHeaders.Add(String name, String value)
bei Sdl.Community.MtEnhancedProvider.MstConnect.ApiConnecter.Translate(String sourceLang, String targetLang, String textToTranslate, String categoryId, String format)
bei Sdl.Community.MtEnhancedProvider.MtTranslationProviderLanguageDirection.LookupMst(String sourcetext, MtTranslationOptions options, String format)
bei Sdl.Community.MtEnhancedProvider.MtTranslationProviderLanguageDirection.SearchSegment(SearchSettings settings, Segment segment)
bei Sdl.Community.MtEnhancedProvider.MtTranslationProviderLanguageDirection.SearchTranslationUnit(SearchSettings settings, TranslationUnit translationUnit)
bei Sdl.Community.MtEnhancedProvider.MtTranslationProviderLanguageDirection.SearchTranslationUnitsMasked(SearchSettings settings, TranslationUnit[] translationUnits, Boolean[] mask)
bei Sdl.LanguagePlatform.TranslationMemoryApi.Cascade`1.SearchSegmentAndSubSegmentTranslationUnitsMaskedCommand.Execute(T cascadeEntry, SearchSettings searchSettings)
bei Sdl.LanguagePlatform.TranslationMemoryApi.Cascade`1.ExecuteSearchCommand(SearchCommand`1 searchCommand, SearchSettings searchSettings, Int32 searchResultsCount, IEnumerable`1& cascadeMessages)

Parents
  • Hi ,

    I have tested here locally + on a clean vm installation (plugin version 5.3.12, against Studio version 16.1.4), but unable to reproduce the issue that you have reported here.

    Please try the following and reconfirm on your side:

    • Test without any other plugins loaded in Studio to exclude any external influences (e.g. unknowns)
    • Test against Studio 2021 sr1 cu4?

    Dev Notes (for internal reference):
    Reviewing the code just now, I have seen that we are referencing RestSharp (RestClient) with this plugin; we will need to plan a development cycle to remove this (for future releases), as we have seen unsupported issues directly related to this assembly in the past; to be substituted with standard http client implementation

  • Hi ,


    we tested again with Studio 16.1.4.4184 and MT enhanced 5.3.12 freshly setup, no other plugins installed. Unfortunately we still get a 

    Der Antwortstatuscode gibt keinen Erfolg an: 401 (Access Denied). 

    through the UI (of the MT enhanced plugin when configuring it within a project template) and the following logs in the Studio Client. I double checked our Azure MT API key, which works fine when using Postman, see attached image.



    INFO [2021-03-30 14:55:51,369] Studio - Starting application service.
    INFO [2021-03-30 14:55:51,932] StudioInstanceDiscovery - Registered object into running object table: 65536
    INFO [2021-03-30 14:55:56,119] IProjectManagementService - ProjectManagementService started: 567ms
    INFO [2021-03-30 14:55:59,963] Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider - the number of calls to the server = 0
    INFO [2021-03-30 14:56:07,010] WalkMeContentProvider - Tips could not be found at location Tips.xml
    INFO [2021-03-30 14:56:11,107] Job - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=Verbindungsaufbau#ProcessName=SDLTradosStudio#PhysicalMemorySize=202297344#VirtualMemorySize=120696832#ThreadCount=39#HandleCount=1435#GdiHandleCount=870#UserHandleCount=410#TotalProcessorTime=00:00:16.8437500
    INFO [2021-03-30 14:56:11,122] Job - Finish#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=Verbindungsaufbau#ProcessName=SDLTradosStudio#PhysicalMemorySize=202391552#VirtualMemorySize=120709120#ThreadCount=39#HandleCount=1440#GdiHandleCount=870#UserHandleCount=409#TotalProcessorTime=00:00:16.8750000
    INFO [2021-03-30 14:56:11,763] AppStoreIntegration - Request with trace id xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx for studio-appstore-api.azurewebsites.net/plugins Trados Studio 2021:
    INFO [2021-03-30 14:56:11,794] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx for sdl-prod.eu.auth0.com/.../revoke:
    INFO [2021-03-30 14:56:11,857] AppStoreIntegration - Request response: OK
    INFO [2021-03-30 14:56:11,904] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: BadRequest
    ERROR [2021-03-30 14:56:11,904] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Trace_id trace_id not available: RequestUri: sdl-prod.eu.auth0.com/.../revoke, ReasonPhrase: Bad Request
    ERROR [2021-03-30 14:56:11,920] Sdl.BestMatchServiceStudioIntegration.Common.Account.Model.LanguageCloudCredential - Sdl.BestMatchService.Common.Exceptions.LanguageCloudException: Verbindung zu Language Cloud fehlgeschlagen.
    bei Sdl.BestMatchService.Common.AbstractApiClient.HandleError(HttpResponseMessage response)
    bei Sdl.BestMatchService.Common.Client.RemoteUserServiceClient.RevokeRefreshToken()
    bei Sdl.BestMatchServiceStudioIntegration.Common.Account.Model.LanguageCloudCredential.Logout()
    INFO [2021-03-30 14:56:12,029] AppStoreIntegration - Request with trace id xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx for oos.sdl.com/.../Apps Enhanced Plugin for Trados Studio') and Versions/any(v:v/SupportedProducts/any(sp:sp/ProductName eq 'SDL Trados Studio 2021'))&$count=true&$top=10:
    INFO [2021-03-30 14:56:12,091] Sdl.Desktop.Platform.Implementation.Services.UpdateService - Started TrueUpdate Process Id: 12244
    INFO [2021-03-30 14:56:12,138] AppStoreIntegration - Request response: OK
    INFO [2021-03-30 14:56:14,201] Sdl.Desktop.Platform.Implementation.Services.UpdateService - TrueUpdate Process Id: 12244has exited
    INFO [2021-03-30 14:56:14,201] Sdl.Desktop.Platform.Implementation.Services.UpdateService - Trying to read file:C:\Users\ANONYMOUS\AppData\Local\Temp\Studio16Updates\FilteredUpdates.xml
    INFO [2021-03-30 14:56:14,201] Sdl.Desktop.Platform.Implementation.Services.UpdateService - File not found
    INFO [2021-03-30 14:56:14,873] ActionService - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=options#ProcessName=SDLTradosStudio#PhysicalMemorySize=245391360#VirtualMemorySize=145059840#ThreadCount=46#HandleCount=1588#GdiHandleCount=862#UserHandleCount=384#TotalProcessorTime=00:00:20.4375000
    INFO [2021-03-30 14:56:34,258] ActionService - Finish#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=options#ProcessName=SDLTradosStudio#PhysicalMemorySize=266178560#VirtualMemorySize=153370624#ThreadCount=45#HandleCount=1633#GdiHandleCount=919#UserHandleCount=409#TotalProcessorTime=00:00:23.5156250
    INFO [2021-03-30 14:56:37,055] ActionService - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=266260480#VirtualMemorySize=153440256#ThreadCount=44#HandleCount=1630#GdiHandleCount=919#UserHandleCount=411#TotalProcessorTime=00:00:23.9687500
    INFO [2021-03-30 14:56:37,117] ActionService - Finish#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=266747904#VirtualMemorySize=153587712#ThreadCount=44#HandleCount=1658#GdiHandleCount=919#UserHandleCount=413#TotalProcessorTime=00:00:24.0312500
    INFO [2021-03-30 15:05:39,350] ActionService - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=LanguageCloudLoginAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=266452992#VirtualMemorySize=152723456#ThreadCount=32#HandleCount=1642#GdiHandleCount=919#UserHandleCount=404#TotalProcessorTime=00:00:24.1562500
    INFO [2021-03-30 15:05:43,725] ActionService - Finish#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=LanguageCloudLoginAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=299782144#VirtualMemorySize=178573312#ThreadCount=35#HandleCount=1738#GdiHandleCount=929#UserHandleCount=425#TotalProcessorTime=00:00:25.2812500
    INFO [2021-03-30 15:05:48,475] ActionService - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=ManageProjectTemplatesAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=299810816#VirtualMemorySize=178827264#ThreadCount=41#HandleCount=1729#GdiHandleCount=929#UserHandleCount=419#TotalProcessorTime=00:00:25.5937500
    INFO [2021-03-30 15:19:30,764] ActionService - Finish#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=ManageProjectTemplatesAction#ProcessName=SDLTradosStudio#PhysicalMemorySize=367243264#VirtualMemorySize=219209728#ThreadCount=38#HandleCount=1784#GdiHandleCount=969#UserHandleCount=435#TotalProcessorTime=00:00:31.6718750
    INFO [2021-03-30 15:29:49,114] ActionService - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=options#ProcessName=SDLTradosStudio#PhysicalMemorySize=366026752#VirtualMemorySize=219209728#ThreadCount=35#HandleCount=1752#GdiHandleCount=967#UserHandleCount=435#TotalProcessorTime=00:00:32.1718750
    INFO [2021-03-30 15:30:01,214] ActionService - Finish#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=options#ProcessName=SDLTradosStudio#PhysicalMemorySize=372154368#VirtualMemorySize=220864512#ThreadCount=40#HandleCount=1799#GdiHandleCount=1040#UserHandleCount=460#TotalProcessorTime=00:00:33.2031250
    INFO [2021-03-30 15:30:03,730] ActionService - Start#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=369659904#VirtualMemorySize=220966912#ThreadCount=40#HandleCount=1801#GdiHandleCount=1040#UserHandleCount=461#TotalProcessorTime=00:00:33.3750000
    INFO [2021-03-30 15:30:03,792] ActionService - Finish#Id=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=369680384#VirtualMemorySize=220966912#ThreadCount=40#HandleCount=1804#GdiHandleCount=1040#UserHandleCount=463#TotalProcessorTime=00:00:33.4375000

    Screenshot of Postman interface showing a successful API call to Azure MT with a JSON response body containing the text 'Hello, world!'



    Generated Image Alt-Text
    [edited by: Trados AI at 1:26 PM (GMT 0) on 5 Mar 2024]
  • Hi & team,

    I think you are right on the mark with this... it seems that the provider doesn't cater for authenticating the credentials against a specific region.  I will followup with your suggestions and potentially expose an option where the user can specify the region specific header key

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