Receiving 404 on certain installations from Trados Studio 2021 Translation Memory configuration form

One client is receiving a 404 error when configuring their KantanMT plugin.

Studio version:

Plugin version: 4.1.0

The error only occurs on their installation and does not occur on any other device/installation even when tried with the clients credentials (API token).

KantanMT Connector Settings dialog box with an API Token field, Check Token button, and radio buttons for segment translation options. A red error message states 'There was an error communicating with the KantanMT server. Please try again later. The remote server returned an error: (404) Not Found.'

Any suggestions much appreciated.


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[edited by: Trados AI at 10:12 AM (GMT 0) on 4 Mar 2024]