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Securiy Breach involving SDL user names?

Piotr Bienkowski

THis morning I got two alerts about suspicious activity related to my SDL Account, originating from San Jose.

 
At least one other user reported similar alerts in a FB group for Polish translators.
 
I believe someone may have gotten hold of SDL user names, but not passwords and is trying a dictionary attack or something.
 
Could you forward this to some in charge of IT security at SDL?
 
I changed my password to a stronger one (not that the previous one was weak)  and advised the same to other SDL users in the group.
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  • Hello ,

    We have been made aware of similar cases and have already escalated this to the responsible teams for further investigation.
    However we do have an office in San Jose and are awaiting confirmation as to whether this was simply an internal systems update
    Once I know more, I will update this thread.

    Kind regards

    Steve

    Lydia Simplicio | RWS Group

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  • in reply to Lydia Simplicio

    If that is the case, activity of your office in San Jose should not generate such alerts, coming from the SDL system itself, as in the screenshot. Unless it did not come from SDL....

     

    Email from SDL ID showing a blocked access attempt due to suspicious activity from an IP address in San Jose, United States.
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 3:39 AM (GMT 0) on 5 Mar 2024]
  • in reply to Piotr Bienkowski

    Hi again Piotr.

    We've been looking into this issue and over the weekend many users have received a message warning them about suspicious activity on their account, like yours. We’d like to apologise for this and explain why this occurred: SDL is investing in best of breed security solutions to keep user credentials safe, and to help prevent unauthorised access to user information.

    SDL Language Cloud, which is used by many of our users in SDL Trados Studio, caused our brute force protection to be triggered because of the volume of requests originating from a single location when users logged in through Studio.

    Whilst this has obviously been a cause for concern it has proven its effectiveness as it even blocked our own Language Cloud solution. The SDL Language Cloud team have worked with our security teams today to ensure this problem has been resolved.

    If you encounter any more problems of this nature please report it through your support account, or via the SDL Community so we can address it quickly.”

    Kind regards,

    Lennert Fransen
    Community Coordinator

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  • in reply to Piotr Bienkowski

    Hi again Piotr.

    We've been looking into this issue and over the weekend many users have received a message warning them about suspicious activity on their account, like yours. We’d like to apologise for this and explain why this occurred: SDL is investing in best of breed security solutions to keep user credentials safe, and to help prevent unauthorised access to user information.

    SDL Language Cloud, which is used by many of our users in SDL Trados Studio, caused our brute force protection to be triggered because of the volume of requests originating from a single location when users logged in through Studio.

    Whilst this has obviously been a cause for concern it has proven its effectiveness as it even blocked our own Language Cloud solution. The SDL Language Cloud team have worked with our security teams today to ensure this problem has been resolved.

    If you encounter any more problems of this nature please report it through your support account, or via the SDL Community so we can address it quickly.”

    Kind regards,

    Lennert Fransen
    Community Coordinator

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