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This is a suggestion from our clients as they are currently unable to cc anybody in a request like they would in an email. If they go on vacation, they want someone else to pick up the translation. Also, sometimes the person submitting the request is not the one who needs the translation. For ex., sometimes it needs to be picked up by the designer to do the French creative. If a delegate is added, both the submitter and the delegate can follow up and access the request.
