Under Community Review

Client Review comments in Studio are hard to spot

Doing a RCA for a recent client complaint that SDL failed to implement comments at ICR stage, we realized that Studio is not showing systematically all comments that are inserted by the client in Mantra. There are different levels of comments (file or segment) thence translators cannot see all comments directly in the segments, as it should be and as they were shown in the first place. It’s illogical that Studio shows some comments in the segments but not all of them. The workaround we found is going through View and Comments to open a window that will eventually show all of them, but this is not common practice for comments to appear in Studio.

Dmitry Babushkin
Parents

  • Before the ICR functioning in Studio or TMS being changed, it may be quickly helpful to change our process set. From our point of view in German LO, it would be more helpful if the client reviewer would just edit in the segment itself directly, any segment he/she touched would turn to "translation rejected" status, LOs then will do a final check on the rejected segments without further clicks. To understand the client preference LOs can create a compare afterwards. This way the client reviewer neither needs to phrase what he/she prefers nor has to copy/past whole sentences unnecessarily. He would also understand better how we work switching between the segments.

Comment

  • Before the ICR functioning in Studio or TMS being changed, it may be quickly helpful to change our process set. From our point of view in German LO, it would be more helpful if the client reviewer would just edit in the segment itself directly, any segment he/she touched would turn to "translation rejected" status, LOs then will do a final check on the rejected segments without further clicks. To understand the client preference LOs can create a compare afterwards. This way the client reviewer neither needs to phrase what he/she prefers nor has to copy/past whole sentences unnecessarily. He would also understand better how we work switching between the segments.

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