Under Community Review

Client Review comments in Studio are hard to spot

Doing a RCA for a recent client complaint that SDL failed to implement comments at ICR stage, we realized that Studio is not showing systematically all comments that are inserted by the client in Mantra. There are different levels of comments (file or segment) thence translators cannot see all comments directly in the segments, as it should be and as they were shown in the first place. It’s illogical that Studio shows some comments in the segments but not all of them. The workaround we found is going through View and Comments to open a window that will eventually show all of them, but this is not common practice for comments to appear in Studio.

Dmitry Babushkin
Parents

  • IRC is time-consuming both in TMS and Studio.  In order to copy the comment content, the LO's have to open the comment, click Edit, copy, close the dialogue box and implement what's needed - that's a lot of clicking.  And waiting for each click's processing time.  IRC should be improved in both Studio and TMS interfaces.  It's been an issue on most of the account's I've worked with online review.  Emma's idea is excellent.

Comment

  • IRC is time-consuming both in TMS and Studio.  In order to copy the comment content, the LO's have to open the comment, click Edit, copy, close the dialogue box and implement what's needed - that's a lot of clicking.  And waiting for each click's processing time.  IRC should be improved in both Studio and TMS interfaces.  It's been an issue on most of the account's I've worked with online review.  Emma's idea is excellent.

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