Alison Field 

To maintain the integrity of our licensing system and prevent misuse, we have implemented a restriction that limits users to three licence activations within a 12-month period.  Users are permitted to deactivate and reactivate their licences as often as necessary without any issues.  However, if a user attempts to activate a licence after reaching this limit without first deactivating the previous instance, they will be unable to proceed and will need to log a support case for assistance.

The primary reason for this restriction is to combat licence piracy.  Licence abuse, where a single licence is used on multiple machines beyond the agreed terms, is a significant concern.  It not only infringes on our intellectual property rights but also undermines the fair use policies established to protect our software and its legitimate users.  By limiting the number of activations, we aim to reduce the likelihood of licences being shared unlawfully.

We understand that there are genuine cases where users may need to reactivate their licences frequently.  Situations such as persistent computer issues that necessitate reinstallations can occur before a user has the opportunity to deactivate their licence.  In these instances, while the restrictions are in place to prevent abuse, we recognise the need to provide support for legitimate cases and we do this quickly... in the week this often happens within 20-30 minutes despite the message given to the user in the forum response.  We have to be careful not to set expectations of anything faster for users who have not paid for a support contract and have no entitlement to this expectation.

However, it is also important to acknowledge that users don't always deactivate their licences when they have the opportunity to do so.  This oversight can result in reaching the activation limit, even though it was within the user’s control to avoid this situation.  We encourage all users to make a habit of deactivating their licences before making significant changes to their systems or reinstalling the software, as this simple step can prevent unnecessary activation issues.

Our approach is designed to strike a balance between preventing unauthorised licence use and accommodating the legitimate needs of our users. By enforcing these activation limits, we can protect our software from piracy while ensuring that users experiencing genuine technical difficulties receive the support they need. We appreciate the understanding and cooperation of our users in adhering to these guidelines, which ultimately help maintain the quality and fairness of our licensing system.

Hi Paul 

Thanks for your thorough explanation. That all makes total sense. Feel free to delete the idea Daniel Brockmann 

I was only thinking of saving you guys time, really...

Have a lovely afternoon+evening!

Ali 

Hi Paul 

Thanks for your thorough explanation. That all makes total sense. Feel free to delete the idea Daniel Brockmann 

I was only thinking of saving you guys time, really...

Have a lovely afternoon+evening!

Ali 

Alison Field  what will really help is when we have completely moved to subscription because then there won't be any activation codes anymore!

Daniel Brockmann Paul 

Hi Paul,

Wow, is that the way things are going to go for Trados? Interesting, and not a bad idea, it makes sense!

Ali

Alison Field Paul Daniel Brockmann 

I also hope the move to subscription will make it easier for non-savvy users. I am surprised by the number of requests related to licensing problems in the Studio forum, it seems to have increased recently, and it also seems that many users are overstrained with this.