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Make OR triggers in Experience Optimization Promotions

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over 1 year ago

Make OR triggers in Experience Optimization Promotions

It is not possible to create OR triggers in XO. If you need OR criteria in triggers, you have to create two identical promotions with same content but different triggers. This complexity increases number of promotions and is prone to an error. Suggestion is to have a single promotion with 2 triggers with OR condition. For example: "persona is Elite" OR "browser is Chrome".

Top Comments

Mark Saunders over 4 years ago +1

Even just having the option of one 'OR' to keep the complexity (coding and GUI) lower would 1/2 the promotions and be extremely valuable.

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Jonathan Williams over 4 years ago

Yep, I completely agree. One option is to make the trigger selection option a check box, but this isn't always feasible (e.g. if the value is a date field or a free text field).
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Jonathan Williams over 4 years ago

Yep, I completely agree. One option is to make the trigger selection option a check box, but this isn't always feasible (e.g. if the value is a date field or a free text field).
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