Windows Server 2012: how to unlock job.dpd file in a division?

Question

We have XPP 9.2 running on Windows Server 2012. People, on Windows PCs and Macs, access XPP via Remote Desktop. 
 A user on a Mac via Remote Desktop was editing a division when their computer crashed, leaving a division locked. Now she can't edit the division because the job.dpd file is locked in that division. How do we unlock a file on Windows Server 2012? 
 The error message XPP sends is "Cannot access JOB - Files in use". 
 Thank you! 
 p.s. We have to use Macs, so there will be a lot of lockups.

Jonathan Dagresta · Answer

Does "Microsoft remote desktop for Mac" not let you reconnect to a session from which the user got disconnected (in this case by the user's computer crashing)? 
 I would think that this should be possible and then the user should be able to reconnect to that "remote session" and continue where they left off (i.e. the xyview editing session should still be running in that session). 
 If that's not possible, then to release the lock on the job.dpd file you'll have to 'kill' (terminate) the xyview.exe process that's running on the server. You'll have to go to the server to do that. 
 The challenge is probably determining which xyview.exe process has the lock on that particular job.dpd file if there are other users editing other divisions. 
 I'm not familiar myself with what tool/utility is available on Windows that might tell you which process actually holds the lock on a particular job.dpd file - but I would think there might be something to do that.

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Windows Server 2012: how to unlock job.dpd file in a division?