Recovery- Send to BeGlobal MT in TMS

Symptoms/Context:

You are using a Workflow with Send to BeGlobal MT stage and you notice that a task/s are going into Recovery with the following error message;

Task: xxxxx failed while being sent to the MT Engine. The last reported error was: ex.StackTrace: at System.IO.__Error.WinIOError(int32 errorCode, String maybeFullPath)

 

Root Cause:

Bilingual file in TGT folder fails to create. A .BAK file is present instead.
 
 
Resolution:

Solution: Submit the task back through the Workflow starting with Scan/Pre-processing 

1) Locate the task/s that are in Recovery by navigating to your Inbox in SDL TMS.

2) Now, select the Task Count icon;
Screenshot showing two tasks in Recovery stage with language pairs EN-US to ZH-CN and EN-US to CS highlighted in red.
 
3) Select the Filename and use the Modify Step pane to Modify the step back to the start of the Workflow.

4) Now, click on Modify Step.

5) Finally, navigate back to task history and view the task moving through the Workflow steps successfully.
Screenshot displaying task history with steps including Pre-processing, Send to BeGlobal MT, and Modify Step with statuses such as Submitted, Sending, and Confirming.


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[edited by: Trados AI at 10:36 AM (GMT 0) on 4 Mar 2024]
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