Hi Sagnik,

Starting at 19:50 GMT, we encountered an issue with our session management component that didn’t scale appropriately. While the system managed to recover after automatically allocating more resources, some portal users were still impacted during the recovery process, which took longer than expected, and translations couldn’t be performed successfully.

The availability of the Portal has been fully restored for all users at 22:55 GMT.

The API remained unaffected, and all integrations continued to operate seamlessly during this incident.

Our team is diligently reviewing the monitoring data and actively working on a remediation plan to enhance the robustness of this specific component and its automatic recovery speed.

We sincerely apologize for any inconvenience this issue may have caused and appreciate your understanding. We remain committed to delivering a reliable and resilient service, and we’re grateful for your continued support.

Best regards,

Arnaud

Hi Sagnik,

Starting at 19:50 GMT, we encountered an issue with our session management component that didn’t scale appropriately. While the system managed to recover after automatically allocating more resources, some portal users were still impacted during the recovery process, which took longer than expected, and translations couldn’t be performed successfully.

The availability of the Portal has been fully restored for all users at 22:55 GMT.

The API remained unaffected, and all integrations continued to operate seamlessly during this incident.

Our team is diligently reviewing the monitoring data and actively working on a remediation plan to enhance the robustness of this specific component and its automatic recovery speed.

We sincerely apologize for any inconvenience this issue may have caused and appreciate your understanding. We remain committed to delivering a reliable and resilient service, and we’re grateful for your continued support.

Best regards,

Arnaud