Hello,

Just to clarify steps:

1. Launch installer
2. As target location, select C:\inetpub.
3. Click Next until install completes.
4. In the result, the whole folder disappears even without launching TBM.

These are correct steps you did to get such result? If so, I believe this is just impossible. Also, installing to default C:\inetpub folder is not correct, at least you had to use some subfolder (something like C:\inetpub\apps\tbm, or similar), because it could contain some default files.

Anyway, what you describe sounds like impossible, because anyway installer can't delete anything (it can only replace identical files if they exist in the target folder). Vice versa, you should get a lot of files in the target installation folder.

Hello Eugene,

Thank you for your feedback.

Some clarifications:

TBM was installed to default directory, not C:\inetpub

On first attempt RWW just stopped working. We had to restore the server from backup.

On second attempt, TBM and RWW worked fine for several hours. Then  RWW stopped working after we updated TBM to newest version (6.1.49) and ASP.NET Core Runtime to 6.0.6.

It turned out that C:\inetpub directory disappeared.

Two IT teams worked on this, no one knows why there is a conflict between TBM and RWW in Windows Server Essentials 2016.

I hope you'll find an explanation. Thanks.

Pawel Pieczynski 

CEO 

UPDATE: 

After consulting one of the IT teams:

TBM was installed in C:\inetpub\TBM6 (as per RWS guidelines for TBM installation).

The entire C:\inetpub folder did not disappear, but the IIS directory for the "Default Web Site" with its contents and web.config was deleted.

Sorry for the confusion.

Pawel Pieczynski
CEO

UPDATE: 

After consulting one of the IT teams:

TBM was installed in C:\inetpub\TBM6 (as per RWS guidelines for TBM installation).

The entire C:\inetpub folder did not disappear, but the IIS directory for the "Default Web Site" with its contents and web.config was deleted.

Sorry for the confusion.

Pawel Pieczynski
CEO

Hi Pawel,

Sorry for delay! I'm also confused and absolutely have no idea why such thing may happen. In my experience (few years) this never happened. And there is no any code in TBM which deletes folders. Except one - when you create a job, it creates a folder for a job according to a template specified in settings (default is c:\translate\jobs...). Then users uploads a file and then cancels job creation. In this case TBM deletes that job folder. But I doubt that you have configured TBM in a manner when files are stored in C:\inetpub\default web site folder.

I also can offer to create temp admin account for me on your server, so I can login and install TBM there. If that's ok, we can contact privately, and share necessary details.

Because otherwise, I really can't suggest what has happened.