Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.
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Email timeout

Casey Carmical

Hi Eugene,

I just recently upgraded to Trados 2021, so it maybe updated some package used by Business Manager, but now when I try to email invoices, the software times out. It says "Errors during sending: Operation has timed out." I'm at my brother's house for the holidays, so it could be related to changing Internet connections? However, I have a 200MBPS connection, so it shouldn't be.

If all else fails, I can send them via my email client, but I like sending the invoices through Business Manager.

Merry Christmas!

Casey
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  • 0

    Hi Casey!

    Well, your version does not depend on Studio version. Indeed, in recent updates we've been working on e-mail sending mechanism, as for other users there was opposite situation - application could wait too long while e-mail is sending because of unresponsive email server. So, now wait time was set to 10 seconds. But since you have better connection, I doubt that 10 secs is not enough to send an invoice.. So, can you please tell: 1. It happens faster than 10 secs? 2. If you try again (maybe few times), message will be sent or you get same error all the time?

    And Merry Christmas and Happy New Year!!
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  • 0

    Hi Casey!

    Well, your version does not depend on Studio version. Indeed, in recent updates we've been working on e-mail sending mechanism, as for other users there was opposite situation - application could wait too long while e-mail is sending because of unresponsive email server. So, now wait time was set to 10 seconds. But since you have better connection, I doubt that 10 secs is not enough to send an invoice.. So, can you please tell: 1. It happens faster than 10 secs? 2. If you try again (maybe few times), message will be sent or you get same error all the time?

    And Merry Christmas and Happy New Year!!
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