Hello Pietro,

What value you have in Settings > Application settings p1 > Earning accounting method? If you have payment-based, then a record is created in the ledger on the date of payment. And for sure it works correctly. Maybe you have a filter on the dashboard chart?

You noticed this issue only with one payment:? Only after latest update? Or?

Eugene ... dear friend! Good morning ...

SO ... (sorry for late reply) ... I have checked and the Earning accounting method was set to "operation base" (I suspect (REALLY) it has been changed byt one of the last updates, because it was working before).

Now ... I did change back it to "PAYMENT BASE" (And I have tried the invoice base too) ... BUT of course, now it does NOT see all the invoices I marked as PAID after this setting has been somehow changed! ... How can I fix this?

For example, I do not have in my ledger this PAID invoice:

What then?
This is bad!

Should I check all the invoices one by one?

Thank You.
Pietro

Hello, Pietro,

When you change something in these settings, you have to click Recreate transactions button in the Settings screen, on a main toolbar. All records in books will be deleted and recreated and you should get correct picture.

Can you please try?

Hello dear Eugene ...
Yes, thank You. Actually, I found that button a while after I wrote You. It was a bit scaring then I saved a backup of my DB and I tried ... NOW ... It seems everything is better BUT ... there is another strange problem now ...

Because now I have something like job, which are quite strange. They appeas as invoices or parcially invoiced even if payments HAVE in fact been made ...

Here is a screenshot of this ...

Opening one I noticed that instead of, let's say: 7.700 rubles the payment has been saved in an amount like 7.500 (really have no idea why. And this data could been from some import; but still. Something is not alligned) ...

And seeign the invoice ... we found:

As You can see in this screenshot up here, the payments was saved as a 7.500 rubles ... Yesterday I tried to fix this somehow BUT I have even 2 "fake" invoices for an amoun of 400 rubles and I have no idea about how to fix this!

The original "wrong" payment is down here ...

I do not understand if I need some corrective invoice or what ... but If I simply open each of these jobs and I try to change the payment status into "paid", this change is NOT saved ...

Please, can You help me with this?

Many thanks.

Pietro

Hello dear Eugene ...
Yes, thank You. Actually, I found that button a while after I wrote You. It was a bit scaring then I saved a backup of my DB and I tried ... NOW ... It seems everything is better BUT ... there is another strange problem now ...

Because now I have something like job, which are quite strange. They appeas as invoices or parcially invoiced even if payments HAVE in fact been made ...

Here is a screenshot of this ...

Opening one I noticed that instead of, let's say: 7.700 rubles the payment has been saved in an amount like 7.500 (really have no idea why. And this data could been from some import; but still. Something is not alligned) ...

And seeign the invoice ... we found:

As You can see in this screenshot up here, the payments was saved as a 7.500 rubles ... Yesterday I tried to fix this somehow BUT I have even 2 "fake" invoices for an amoun of 400 rubles and I have no idea about how to fix this!

The original "wrong" payment is down here ...

I do not understand if I need some corrective invoice or what ... but If I simply open each of these jobs and I try to change the payment status into "paid", this change is NOT saved ...

Please, can You help me with this?

Many thanks.

Pietro

Hello, Pietro,

Not easy question, but let's try to investigate. I just made few tests and wasn't able to achieve situation when job remains invoiced while invoice is actually paid.

So, here are steps as I see:

1. Take any invoiced job which you consider as paid, and open it.
2. Switch to the invoices tab, confirm that invoice amount equals to amount of job (7500 in this particular case). If invoice has some taxes applied, Net amount of invoice should equal to job's amount.
3. From this Invoice tab, double click on invoice to open it.
4. Switch to the Payments tab in the opened invoice. Payment amount equals to Invoice amount?
5. Hold Ctrl-Shift and click in the Payment cell. Payment will be opened. In the Payment details table, your invoice should exist:
   
6. Here you should confirm that Invoice amount and Amount in invoice currency values are equal if payment is made in a same currency as issued invoice. If invoice and payment have different currencies, correct currency rate should be specified, and Amount in invoice currency should equal to invoice amount. Again. 7500 in your case.

I suppose that point 6 in this list will solve your problem.

Will be waiting for results!

There is NO way it can work ...

There are too many strange double invoices interconnected each other ... Maybe I am too tired, but ... I can not manage them