Hi Davide,

Yes, sure, please check this article:

 Upgrading from version 5 

I believe there should be no problems with migration. Hopefully.

Hi Eugene Kuchynski ,

sorry for not providing any feedback yet on my original question.

I put that issue aside for a while and I am getting back to it.
I am trying to export all data into json format as per instructions reported at Upgrading from version 5 but I get this error message in BaacS:

Do you think it is still possible to export data in json format despite that error message?

Hi Davide,

Which exact version 5 you have? If it's lower than 5.3.44, can you please update and try again? Installer can be found here, if needed:

community.rws.com/.../download-links-for-older-versions

If you're using latest version and still getting this error, then asking you to send log file found in the application installation folder. 

Hi Eugene,

it's lower than 5.3.44. I will try that update as soon as possible.

Eugene Kuchynski 

I have updated BaacS, managed to export all data in json format and tried to import them into TBM but I get this error message:

I have re-exported BaacS data in json format. That created file has the same size as the previous one and prompts the same error message when I try to import it in TBM.

Have you got any suggestion? 

Hi Davide,

Probably need a log file. Can you please send? You can find it by clicking Bulb icon in the top right corner, and then Download log file.

Hi Eugene Kuchynski ,

I can't find the download feature you mentioned.

When clicking on Bulb icon I get this bug report interface:

I have sent my message but I can't download any log file.

Davide

Log file can be found in the application folder. But I strongly recomment to update TBM 6, as you have old version. Maybe after update import will even work.

 Eugene Kuchynski 

I have been trying to update TBM 6 for a couple of days but I still get the following pop-up error message when I click on [update icon] > download:

Is there a problem perhaps with your server?
Edit: I will download TBM from my account as, in that webpage, I see its version number is "6.1.66" which is higher than the one I currently have.

Eugene Kuchynski 

Just an update: I have downloaded TBM from my RWS account, run 1 or 2 updates to TBM and imported successfully my JSON data file.

It worked like a charm.

I have not checked all data yet but it seems that import went well.

Thank you very much for your support.

Wow, amazing news. Thank you Davide. Meanwhile, I have fixed update download, but seems you don't need it anymore.

Glad that it was solved!

Wow, amazing news. Thank you Davide. Meanwhile, I have fixed update download, but seems you don't need it anymore.

Glad that it was solved!