Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.
  • State Suggested Answer
  • Replies 3 replies
  • Answers 2 answers
  • Subscribers 8 subscribers
  • Views 977 views
  • Users 0 members are here
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Won't Start

William Tierney

When I attempt to start the application, I get the red screen with "An error as occurred . . ."  I have run the repair function and there has been no change.

Here is the text from the console:

Fullscreen
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[2023-01-27T13:41:44.558Z] Information: Normalizing '_blazor' to 'localhost:8733/_blazor'.
blazor.server.js:1 [2023-01-27T13:41:44.573Z] Information: WebSocket connected to ws://localhost:8733/_blazor?id=oS9ulmSSZ2SepjMMgWvolw.
blazor.server.js:1 [2023-01-27T13:41:44.952Z] Error: System.Collections.Generic.KeyNotFoundException: The given key 'TBM' was not present in the dictionary.
at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
at TBM.Services.UserSettingsService.GetAllDetailViews(SecurityProvider securityProvider, IStringLocalizer`1 l, Type onlyType) in C:\builds\776\s\TBM\Services\UserSettingsService.cs:line 608
at TBM.Pages.Base.DetailViewBase.GetCustomViewForUser() in C:\builds\776\s\TBM\Pages\Base\DetailViewBase.razor.cs:line 0
at TBM.Pages.Base.DetailViewBase.OnInitializedAsync() in C:\builds\776\s\TBM\Pages\Base\DetailViewBase.razor.cs:line 194
at Microsoft.AspNetCore.Components.ComponentBase.RunInitAndSetParametersAsync()
log @ blazor.server.js:1
blazor.server.js:1 [2023-01-27T13:41:44.952Z] Information: Connection disconnected.
blazor.server.js:1 Uncaught (in promise) Error: Invocation canceled due to the underlying connection being closed.
at kt._connectionClosed (blazor.server.js:1)
at bt.connection.onclose (blazor.server.js:1)
at bt._stopConnection (blazor.server.js:1)
at vt.transport.onclose (blazor.server.js:1)
at vt._close (blazor.server.js:1)
at vt.stop (blazor.server.js:1)
at bt._stopInternal (blazor.server.js:1)
at async bt.stop (blazor.server.js:1)
at async kt.stop (blazor.server.js:1)
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX


 

Fullscreen applog.log Download
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-----------------------------------
2022-12-22 13:19:58.6674 ERROR Error while logging in DevExpress.ExpressApp.Security.AuthenticationException: Login failed for 'Admin'. User name or password is incorrect.
at DevExpress.ExpressApp.Security.AuthenticationStandard.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationStandardProvider.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationMixed.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.SecurityStrategyBase.Logon(IObjectSpace objectSpace)
at TBM.Helpers.SecurityProvider.Login(SecurityStrategyComplex security, IObjectSpaceProvider osProvider) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 456
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 277 at DevExpress.ExpressApp.Security.AuthenticationStandard.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationStandardProvider.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationMixed.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.SecurityStrategyBase.Logon(IObjectSpace objectSpace)
at TBM.Helpers.SecurityProvider.Login(SecurityStrategyComplex security, IObjectSpaceProvider osProvider) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 456
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 277
-----------------------------------
2022-12-22 13:19:58.6674 ERROR User name or password is incorrect System.Security.Authentication.AuthenticationException: User name or password is incorrect
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 309
at TBM.Pages.LoginModel.OnPost() in C:\builds\776\s\TBM\Pages\Login.cshtml.cs:line 105 at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 309
at TBM.Pages.LoginModel.OnPost() in C:\builds\776\s\TBM\Pages\Login.cshtml.cs:line 105
-----------------------------------
2022-12-22 13:22:22.3898 ERROR Error while logging in DevExpress.ExpressApp.Security.AuthenticationException: Login failed for 'Admin'. User name or password is incorrect.
at DevExpress.ExpressApp.Security.AuthenticationStandard.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationStandardProvider.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationMixed.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.SecurityStrategyBase.Logon(IObjectSpace objectSpace)
at TBM.Helpers.SecurityProvider.Login(SecurityStrategyComplex security, IObjectSpaceProvider osProvider) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 456
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 277 at DevExpress.ExpressApp.Security.AuthenticationStandard.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationStandardProvider.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.AuthenticationMixed.Authenticate(IObjectSpace objectSpace)
at DevExpress.ExpressApp.Security.SecurityStrategyBase.Logon(IObjectSpace objectSpace)
at TBM.Helpers.SecurityProvider.Login(SecurityStrategyComplex security, IObjectSpaceProvider osProvider) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 456
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 277
-----------------------------------
2022-12-22 13:22:22.3898 ERROR User name or password is incorrect System.Security.Authentication.AuthenticationException: User name or password is incorrect
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 309
at TBM.Pages.LoginModel.OnPost() in C:\builds\776\s\TBM\Pages\Login.cshtml.cs:line 105 at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 309
at TBM.Pages.LoginModel.OnPost() in C:\builds\776\s\TBM\Pages\Login.cshtml.cs:line 105
-----------------------------------
2022-12-22 13:22:45.1325 ERROR Error while logging in System.Security.Authentication.AuthenticationException: System error.
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 262 at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 262
-----------------------------------
2022-12-22 13:22:45.1325 ERROR User name or password is incorrect System.Security.Authentication.AuthenticationException: User name or password is incorrect
at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 309
at TBM.Pages.LoginModel.OnPost() in C:\builds\776\s\TBM\Pages\Login.cshtml.cs:line 105 at TBM.Helpers.SecurityProvider.InitConnection(String userName, String password, String tenantName) in C:\builds\776\s\TBM\Helpers\SecurityProvider.cs:line 309
at TBM.Pages.LoginModel.OnPost() in C:\builds\776\s\TBM\Pages\Login.cshtml.cs:line 105
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Moved the code shared as text as this gets picked up by the automated spam protection.
[edited by: Paul at 5:25 PM (GMT 0) on 27 Jan 2023]
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