Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.

TBM cannot be opened

Hello,

at least in the last couple of days I am having a problem with TBM which I cannot open anymore.

My TBM version is 6.1.66.

It freezes when I try to launch it: the initial image appears on screen but nothing happens with it.

I looked into my running computer processes and I found 6 processes (I launched TBM just once):

Screenshot of Windows Task Manager showing multiple instances of TBM.exe and related processes, with CPU usage at 0% for all.

I have then tried to run a repair via Windows control panel but it didn't solve the issue.

I then uninstalled TBM, downloaded the installation file from my account and reinstalled it but the problem is still there. When I try to open TBM it shows just the initial launch image and then it freezes.

I need to issue some invoices: how can I fix it?

Davide



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[edited by: RWS Community AI at 2:50 AM (GMT 0) on 15 Nov 2024]
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