Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.

Installation issues with BaccS v5 Desktop

Hi Paul, hi Eugene, hi everybody,

I try to migrate from the previous baccs to SDL Business Manager.

I now have 2 SDL accounts. One as ever and the other with my name plus _baccs

From the latter, I downloaded the software nad tried to install the software on my NAS drive (as I did with the old baccs). The following error message appears:

I then tried to contact support, but failed. I tried to log in through the second, new account, but have been refused entry because my email address is linked to my other account.

1. What can I do to make this work? (EITHER install software on NAS OR install software on two machines with data located on NAS)

2. How would I contact support?

Thank you so much for your efforts.

Best, Carola

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