Trados Business Manager – End of Life Announcement

Trados Business Manager (TBM) has reached end of life. Following the discontinuation of TBM sales on 31 October 2023, all maintenance and support services will conclude on 31 October 2024.
What Does This Mean for TBM Users?

  • End of Services: RWS will no longer provide any services related to the installation or updating of TBM.
  • Existing Installations: TBM will remain functional where already installed, but the RWS support team will not offer assistance in troubleshooting issues, addressing reported problems, or providing further development for TBM.
  • Documentation: The TBM documentation has been removed from docs.rws.com.
  • Community Support: The community forum for TBM will remain accessible in a read-only format for users to reference if needed.
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License reset request and question about builds

Emma Goldsmith

Hi Eugene,

I updated from Business Manager Team 5.2.9 (or similar) to 5.2.24 today. 
When the program reopened, it was in demo mode.

The online license reset chat is unavailable and the support case form returned this message: "Error occurred while loading a Visualforce page."

Please could you reset my license?
Account: 415932

Also, I see that build 5.3.5 is available in my account, but not offered in the bottom right-hand corner of TBM. How should I update to that build? Download and click the .exe file and it will install on top of my current version? 
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