Hi Manuella,

I think that only live support team will be able to help here. Can you please contact them using this page:

https://www.trados.com/contact/

Thank you )

Hi Eugène,

After many trials to deactivate and reactivate with the help of SDL support & the Trados license manager, we are re still nowhere.

My account indicates that the license is in use and TBM stays in demo mode so not usable. I am wondering if an uninstallation would do the trick (that is "removing my license in use) ? In that case I would be able to reinstall and activate again.

What do you think?

With kind regards, Manuella

Hi Eugène,

After many trials to deactivate and reactivate with the help of SDL support & the Trados license manager, we are re still nowhere.

My account indicates that the license is in use and TBM stays in demo mode so not usable. I am wondering if an uninstallation would do the trick (that is "removing my license in use) ? In that case I would be able to reinstall and activate again.

What do you think?

With kind regards, Manuella

Hi Manuella,

Definitely application uninstallation couldn't deactivate license, because license deactivation is done only from licensing utility, and requires connection to RWS servers. So, I know only 2 ways: 1. deactivate manually from licensing utility; 2. deactivate with help of RWS support engineer. Strange that they were not able to force deactivation. You wrote last message 1 day ago, maybe it was solved since that time?

Thanks for your reply Eugène. This morning a RWS technician took control of my computer and fixed the problem. The issue was resolved by restarting the Sentinel RMS service. So we can close the case.

Great, thank you Manuella!