We followed the video about license activation via TBM Licensor app. Although license appeared to be activated on our SDL account, it was still inactive in TBM.
We have successfully reset the license. Should we use Trados License Manager instead of TBM Licensor?
Any update? I just need a quick answer if Trados License Manager is the right tool to activate TBM license?
Trados License Manager should not be used. Only TBM Licensor. After activation, TBM Licensor still shows unactivated state? Should look like this:
If not, you can ask support engineer via chat to reset your license: www.trados.com/.../
Activation via TBM Licensor did not work. TBM Licensor showed "UNLICENSED". We have already reset the license and are looking for a solution.
We tried again via TBM Licensor, and here os the error message:
On RWS account license is IN USE again.
Yep, I also had exactly same error few times with other RWS products. Only support engineer via chat can help with such problem. On forums we can't help with such things. So please reach them, usually they help quickly with such error.
Now this... With the help of RWS support, we managed to activate license via TBM Licensor, but TBM "clients" still show NOT LICENSED. After activation, TBM site was restarted in IIS. Any clue?
In IIS, it is needed to restart not TBM website, but TBM application pool. If you restarted only website, can you please restart app pool as well and tell us if it helps?
This one? Stop and start?
Yep l
It didn't help... BTW I have "No managed code" next to TBM POOL (if it means somenthing)
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