Michael Beijer

A few introductions first... I guess you've looked at these?

https://gateway.sdl.com/apex/communityknowledge?articleName=000013225

https://community.sdl.com/product-groups/translationproductivity/b/product-updates/posts/sdl-trados-studio-2021-sdl-multiterm-2021-and-our-new-cloud-offering-sdl-trados-live-essential-are-now-available

https://docs.sdl.com/812699/805892/sdl-trados-live-essential/welcome-to-the-------------sdl-trados-live-essential-documentation

The last link is probably the most useful.  It's worth starting here perhaps:

https://docs.sdl.com/812699/805914/sdl-trados-live-essential/cloud-projects

Before you get started with Cloud Projects you need to get set up and prepare how you want to work, so if you just jumped straight in you may well find things are not so straight forward... not yet anyway.  This initial release will be improved a lot as we go forward but for now you need to make sure you understand what you are using and why it's important.

Another important thing to understand is inheritance.  So read this careful too:

https://docs.sdl.com/812699/807418/sdl-trados-live-essential/account-structure--folders--inheritance

You cannot just jump in with this product because you may regret it later if you do a lot of work and only then start to think about organisation and how you want to use it in practice.

Michael Beijer said:

When I try to create a new "Cloud project" from inside SDL Trados Studio 2021 Freelance Plus, I am told: "You do not have the appropriate permissions to create Cloud projects"

Onto your specific questions.  This may be related to not being set up properly... it may also be related to you being not logged into Studio with the appropriate account.  Can confirm how far you got in configuring your resources in the cloud and that you are using the same account in Studio that you would use to access here:

https://languagecloud.sdl.com/

Then we can look at what we need to do next, and if needed we can get your Languagecloud account checked.

Thanks for the detailed response Paul! Am very short on time at the moment, but will go through your suggestions when I have a moment.

I would like to mention, however, that Support got back to me on this already, and said the following: 

Dear Michael Beijer,

Thank you for contacting SDL Support.

We have identified an issue with your account and we are doing our best to fix it as soon as possible. I will get back with an email when it should work fine.

Thank you for your understanding.

Kind regards,

Iulia Dinca

update:

Hello Michael,

The issue should be fixed now. Can you please check and let me know if it works?

Kind regards,

Iulia Dinca

Just checked it, and it all works now!

Michael

Hi MIchael, 

I've the same problem, so just the SDL Support can fix it?

Hi MIchael, 

I've the same problem, so just the SDL Support can fix it?