Hello Francisco ANAYA ,

Could you check that Studio 2021 is on the latest version please (you should see this via the notifications icon or go to HELP- Check for Updates).

Please try a different browser (we recommend Chrome or FireFox) -you may need to change the security settings of your browser to allow 'communication' between Live Essentials and Studio.

Should the issue persist, please let us know which language pairs you are using and which default language your browser is using.

Hi Steven,

Everything done, but the problem persists.

Studio is up to date. I always use Chrome and the language pair I'm working now (in this case) en-US > es-ES. Anyway, it happens with de-DE  / en-GB > es-ES. 

Language of the browser: Spanish and/or German.

Thanks,

Francisco

--

{
"type": "ERROR",
"message": "The server encountered an error processing the request. Try again later.",
"traceId": "fed914f6-7f63-4aef-ad88-367f38c2c61e",
"response": {
"method": "GET",
"status": 500,
"url": "">languagecloud.sdl.com/.../remote-items
"params": {
"resourceType": "TERMBASE",
"page": 1,
"pageSize": 50
},
"responseJson": {
"message": "An error occured while processing your request!",
"errorCode": "GENERIC_APPLICATION_EXCEPTION",
"details": []
}
},
"date": "2020-12-08T09:27:58.495Z",
"id": 2
}

Francisco ANAYA Support Case Id : 00568099. Support case has been logged for your assistance. Please check your SDL Community email address for updates.