Cannot open cloud project file

Question

So, I have had the dumb idea to test this new Trados 2021 feature of saving a local project to the cloud, so I could then proceed to translate it seamlessly between my Trados Studio and my Trados Live, just like the instructions from this video: How to save local projects to the cloud - YouTube After successfully uploading my ongoing project to the cloud, however, I cannot open the files within my Trados Studio anymore, and I have no idea why! Shouldn't this have worked? All options for translating a file are greyed out within Studio, and I get the "Cannot open cloud project file" error message when I double-click them: 
 
 Also, if I hit the "refresh" button, I get an error notification: I have already signed off and back in both Trados Studio and Trados Live, and still, nothing changes. I have also tried to find instructions on how to revert this - "convert" cloud projects back to local projects - but I haven't found anything to help me.

Daniel Brockmann · Answer

Hi Eric - sorry for the late reply - did this get resolved for you? In some cases, it may be possible to edit the .sdlproj file of the affected project in a text editor and edit a specific line, but from what the screenshots above say, the project may not be in a fully intact state. A bit hard to troubleshoot from the above screenshots. Another option is to try and open the Studio log file (File -> View Log File) and look for any lines starting with "ERROR". These sometimes have more specific information that our support team should be able to help you with.

Daniel Brockmann
Team Trados @ RWS

Trados Enterprise, Accelerate, Team and cloud capabilities in Trados Studio > 2. Trados Enterprise, Accelerate, Team & cloud capabilities in Studio

Cannot open cloud project file