IMPORTANT MESSAGE: We are still experiencing some difficulties that will affect your ability work with the RWS AppStore. Our IT team is working to resolve this but for now you may not be able to download or upload apps through the RWS AppStore. We apologise for the inconvenience and will update the community when we have a resolution in place. In the meantime you can take advantage of the Private AppStore if you are using Trados Studio 2021 or 2022.

Logging in Trados Live

I'm having problems accessing the language cloud. I receive the following message every time I try to log in: "An account has already been linked to your organization. We recommend that you account administrator." 

I don't have any other account (I'm working as an independent translator), so I don't know why I'm getting this. I've been trying to get support for days without any success. Impossible to contact anyone. I even tried to buy a Level 2 Support Package, but each time I get to the payment page I obtain a blank page. This is so frustrating.

I'm using the paid version of Trados Studio Freelance Plus 2021.

Any help would be greatly appreciated. Thank you!