Hi Ashja Bosboom-Fetvaciyan, 

Can you check the Task History error task and the stack trace from it? Here is an example:

Looking forward for your feedback.

Alex J.

Hi Alex,

It says:

File processing error: Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index.

Hi Ashja Bosboom-Fetvaciyan,

The error message is a generic one and the root cause could arise from multiple reasons. Is there any chance to send me one of the *.idml source files so I can check it on my side? You can sent it via email: acapra@sdl.com . If this is a filetype filter issue, then I will raise a support case on your behalf in order for the technical support team to continue the investigation.

Alex J.

Alex Jude I've just sent an email with a source file of the project. Hope you can help. Thanks.

Ashja Bosboom-Fetvaciyan, I received your email and I created a project on my side. The target could then be generated as expected. So the next step will be to check the target segments content. You can run the verification for the affected files then I would suggest to go over the errors highlighted. In order to open the file in Online Editor and to run the verification (F8) here are the steps:

1. If the error task is assigned to you -> Go to Inbox -> New -> Accept the task -> Active -> Select the task -> Open in Online Editor -> Press F8 (on the right hand side you will see the verification findings)

2. If the error task is not assigned to you -> Stages -> Select the Error task -> Reassign Task -> Add you user then follow the steps from 1.

I hope this helps. Please provide feedback afterwards.

Alex J.

Ashja Bosboom-Fetvaciyan, I received your email and I created a project on my side. The target could then be generated as expected. So the next step will be to check the target segments content. You can run the verification for the affected files then I would suggest to go over the errors highlighted. In order to open the file in Online Editor and to run the verification (F8) here are the steps:

1. If the error task is assigned to you -> Go to Inbox -> New -> Accept the task -> Active -> Select the task -> Open in Online Editor -> Press F8 (on the right hand side you will see the verification findings)

2. If the error task is not assigned to you -> Stages -> Select the Error task -> Reassign Task -> Add you user then follow the steps from 1.

I hope this helps. Please provide feedback afterwards.

Alex J.

Alex Jude, Thanks for checking.
I had already verified the translation before, but tried it again as suggested in step 1 (since the task is assigned to me) but unfortunately, I still cannot download the translated file.

Do you have an other suggestions?

Monique

Hi Alex,

Small update: If I make a new project with only 1 IDML file, then I can export the translated file.

But why is it not possible to export the translated file within the entire project (20 files)? Now I have to make 20 projects to be able to export my translation. That doesn't seem right to me?

For now, I have my translation, but it is twice the work. If you can still help me with a solution, yes please!

Thanks,

Monique 

Ashja Bosboom-Fetvaciyan, I do believe that something went wrong when the initial project was created. Can you also try creating a new project while using all the 20 *.idml files? Are you seeing the same error message with the new one? If so, I can log a support case on your behalf in order for this unusual behavior to be investigated by the support department team.

Alex J.

Alex Jude, I have made a new project using the same files and now I can export the translated files.
However, another project with the same kind of files that I made last Thursday, with using the same settings, cannot be exported. So I do not understand. What goes wrong?

And if I make a new project, the confirmed segments aren't imported from the translation memory, so I have to translate certain segments again. Which is odd, because all the translations are confirmed in the memory. It should pre-translate every segment, since everything is already translated. It feels total random.

Thanks,
Monique