Im trying to deactivate it:

I cant. What am i doing wrong? Should i contact gateway?

Hi Milagros Diaz 

You are trying to deactivate the 2021 license which doesn`t exist anymore because it was upgraded to 2022. You can leave this license activated or, if you want to deactivate it, follow the below steps:

1. Close Studio.
2. Go to: C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data
3. Rename the file Studio.lic, e.g. to Studio_old.lic.

Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.

Thank you,

Sorin

Thanks Sorin I dont mean to deactivate anything. I just want to activate my new version 2022. That's what i want to do, i already have my license number, i have already downloaded trados, and I still dont see 2022 version. I bought this only becasuse i want to work easily on internet by transfering my memories and termbase. Please dont tell me you can do that by...i have already receuved instructions on how to do it wih 2021. I bought 2022 to make it easier. Can you tell me how to activate this? because the steps in the website say i have to deactivate first...so now i am lost 100% lost. 

Also i have noticed that i can see these messages when there is a pending answer, if there is no answer pending I see this:

and because there is no pending answer,if I leave the system now or go back in 3 days, i will not be able to see prior questions ansd answer unless somebody has sent me somehting to read. but I shoudl be able to see this any time...I guess.

Milagros Diaz We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00698190 .