Hi Lena Neuhaus , can you share the Language Cloud account ID (6 digit number) from the web link when you intend to access the account? I can check this internally and I can tell you afterwards which will be the next step.

Alex J.

Hi Alex,

we have two account numbers.... 579 is the one which should have access to the cloud and 496932 is the trial version which shouldn't be there any more.

Thank you for your help!

Lena

Hi Alex Jude,

were you able to find out what is wrong with our account(s)? Or do you need more information?

Really looking forward to your reply!

Lena

Hi Lena Neuhaus , I checked both accounts and both are set up correctly. For the 496932 the expiration date is 02.12.2023 and for the 579 is 08.10.2023. I will raise a support case on your behalf and we will continue the discussion via it, OK?

Alex J.

Hi Alex,

that sounds good, thank you very much for your help!

Maybe they can find out why we do not have sufficient permission.

Will the date for the 579 change automatically at some point, or what happens after that date?

Lena

Lena Neuhaus We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00767675 .