Update: users in the Administrator group cannot see Translation memories created before the update that took place on September 28. I create a new TM now, they will be able to see it. However, they cannot see any Termbases.

Any help would be very much appreciated.

Any ideas about this issue?

Hi Francesco Monticelli . 

Sharing of resources on Trados Cloud is only available for Trados Team, Trados Accelerate, and Trados Enterprise. 

Cloud capabilities with Trados Studio licenses don't have the sharing of resources option. 

See this part of the Documentation: https://docs.rws.com/812699/807428/trados-studio-cloud-capabilities/visibility-and-sharing-restrictions

Hope this helps, 
Radu

Hi Radu Boloveschi ,

thank you very much for pointing me to this solution. However, what I see is not entirelu consistent with what the documentation says:

1. We have two administrator accounts: Account A and Account B

2. Account A has created a set of translation resources prior to the September 28th update. Up until then, account B could access and use these resources.

3. After the September 28 update, Account B cannot see the Translation Memories created before that date.

4. After the September 28 udate, Account A creates a translation memory. Account B can see and use this translation memory.

Any thoughts?

Hi Francesco Monticelli 

It seems there is a misunderstanding, accounts cannot share resources, only users can have access to resources. 

A user can have access to any resources of the accounts they are part of. 

If both accounts are Trados Studio cloud capabilities accounts, then a user can only see the resources that he/she creates in both accounts. Resource sharing is not enabled on Trados Studio cloud capabilities tenants. 

If resource sharing is available in one of the accounts, so sharing of resources between members then it might be a different offering. 

If you want to investigate this further we can open a case and take a look at Account A and B in detail. 

Thank you, 
Radu

Thank you Radu Boloveschi . I think I might have confused the concept of Account and User, hence the misunderstnding.

I am talking about users within the same account. In my comment above, you should replace "Account A" and "Account B" with "User A" and "User B". So, basically, after the September 28th update, User B within our account is unable to see the translation resources created by User A prior to that date. However, User B is able to see the translation memories and the Termbases created by User A after that date.

Any thoughts?

Thanks again for your help.

Hi Francesco Monticelli ,

Thank you for confirming. 

There can be two options, and we can log a ticket to investigate further if we don't get to a conclusion. 

1. You have a Trados Team or higher offering account, and some users have different roles. 

2. Your two users have different roles. The Cloud offering that comes with Trados Studio has two default roles Administrator and Power User. 

So all of your users should either be an Admin or a Power user see here: https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/user-permissions-810176 

See documentation on sharing of resources : https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/visibility-and-sharing-restrictions-807428 

Older accounts might have a legacy Terminologist role. 

However if the offering you are using is Trados Studio Professional Cloud Capabilities, then resource sharing should not be possible for any user, neither Admin or Power User, and there might be error with your account set-up, and we'd need to investigate that. 

Hope this helps, 
Radu

Hi Radu Boloveschi ,

thank you for following up.

to answer your two questions:

1. We have a Trados Studio Professional Cloud Capabilities subscription

2. The two users in question have both Admin role.

We are not sharing resources with other accounts and do not need to. We would only like to be able to access the Translation Resources (Translation Memories) as two different users. Is this possible?