• State Suggested Answer
  • Replies 5 replies
  • Answers 3 answers
  • Subscribers 39 subscribers
  • Views 78 views
  • Users 0 members are here
Options
Related

Unable to open Cloud projects in Studio 2021

Alison Copeland

Hi all,

We're having an irritating problem that I hope someone can help with! As a translation agency we've recently started sending our translators cloud projects through Trados Team. For most of them, this works fine, but we now have 3 translators (and counting) for whom it just won't work. The project isn't automatically synced to their list in Studio and in fact it doesn't appear there at all, even after clicking 'Open in Studio' in the Cloud environment. No files from the project whatsoever are making their way to the translators' computers, as there's nothing to be found in the location set up for Cloud projects and nothing is written to the projects.xml. (And we've of course checked the filters and account log-in in Studio, all of that is as it should be).

The common denominator for all these translators is that they're using Studio 2021. I know this is 'end-of-life' as far as RWS is concerned. But we've tried opening a cloud project on a 2021 installation here at the office and it does work for us. I also don't know the Studio version of every single one of our translators, so there could also be others who are successfully opening cloud projects in 2021.

Does anyone have any suggestions or solutions?
emoji
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
Parents
  • 0

    Hi Alison, it's key that users go to the latest version of Studio 2021 by looking at the notification bell in the upper right corner in Studio and downloading and installing any updates. This would hopefully address this. Also it might be worth looking at the Studio log files (see KB for more info where to find these) and see if the log files have any particular entries in them that might help explain the issue. if you have a support agreement, the best way might be to log a support ticket and then take things from there. Thanks, Daniel

    Daniel Brockmann
    Team Trados @ RWS

    emoji
  • 0 in reply to Daniel Brockmann

    Hi Daniel, thanks for this! The translator is indeed using the latest version of Studio 2021 and has double-checked that all updates are installed. They are and this doesn't address the issue unfortunately. We've checked the log files and there's on in particular showing an error:

    INFO [2025-02-21 11:25:43,196] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id 52912c53-0024-43a4-8e87-7046726a2354 for https://lc-api.sdl.com/studio/subscription?tenant=LC-[our tenant code]: 
INFO [2025-02-21 11:25:43,340] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: OK
INFO [2025-02-21 11:25:43,369] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id 202bc073-f139-46b8-b2f4-f1f806779a38 for https://lc-api.sdl.com/gw-account-web/package-templates/6790ca62189e4374e55bc711?tenant=LC-[our tenant code]: 
INFO [2025-02-21 11:25:43,471] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: OK
INFO [2025-02-21 11:25:43,517] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 6bece51f-234f-4e86-b770-18259da8f36a for https://lc-api.sdl.com/studio-bff/v1/projects: 
INFO [2025-02-21 11:25:43,517] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 91196460-ad44-4571-b551-10e1edc5410e for https://lc-api.sdl.com/studio-bff/v1/projects: 
INFO [2025-02-21 11:25:43,662] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
INFO [2025-02-21 11:25:43,841] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
ERROR [2025-02-21 11:25:43,855] Sdl.TranslationStudio.LanguageCloud.Services.LanguageCloudProjectMigration - The given key was not present in the dictionary.
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Sdl.TranslationStudio.LanguageCloud.Services.LanguageCloudProjectMigration.CheckProjectsForMigration()

    The last four lines suggest an error in Studio's programming that we can't trace. Do you have any idea where it's coming from?
    emoji
Reply
  • 0 in reply to Daniel Brockmann

    Hi Daniel, thanks for this! The translator is indeed using the latest version of Studio 2021 and has double-checked that all updates are installed. They are and this doesn't address the issue unfortunately. We've checked the log files and there's on in particular showing an error:

    INFO [2025-02-21 11:25:43,196] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id 52912c53-0024-43a4-8e87-7046726a2354 for https://lc-api.sdl.com/studio/subscription?tenant=LC-[our tenant code]: 
INFO [2025-02-21 11:25:43,340] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: OK
INFO [2025-02-21 11:25:43,369] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request with trace id 202bc073-f139-46b8-b2f4-f1f806779a38 for https://lc-api.sdl.com/gw-account-web/package-templates/6790ca62189e4374e55bc711?tenant=LC-[our tenant code]: 
INFO [2025-02-21 11:25:43,471] Sdl.BestMatchService.Common.Client.RemoteUserServiceClient - Request response: OK
INFO [2025-02-21 11:25:43,517] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 6bece51f-234f-4e86-b770-18259da8f36a for https://lc-api.sdl.com/studio-bff/v1/projects: 
INFO [2025-02-21 11:25:43,517] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 91196460-ad44-4571-b551-10e1edc5410e for https://lc-api.sdl.com/studio-bff/v1/projects: 
INFO [2025-02-21 11:25:43,662] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
INFO [2025-02-21 11:25:43,841] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
ERROR [2025-02-21 11:25:43,855] Sdl.TranslationStudio.LanguageCloud.Services.LanguageCloudProjectMigration - The given key was not present in the dictionary.
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Sdl.TranslationStudio.LanguageCloud.Services.LanguageCloudProjectMigration.CheckProjectsForMigration()

    The last four lines suggest an error in Studio's programming that we can't trace. Do you have any idea where it's coming from?
    emoji
Children