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HELP! I just bought Trados Studio and I am trying to import a TM (.tmx) file created in Wordfast Anywhere, into the online platform and it is not working.

Vincent Yerna
I just bought Trados Studio and I am trying to import a TM (.tmx) file from Wordfast into the online platform (I don’t have access to the Desktop version for the moment, as I am traveling, working from a Mac computer).
So far, I have created a new TM, using the Dashboard according to the instructions. Unfortunately, when trying to import my .tmx file (which is less than 5 MB), the program tries to upload for hours - I even let it run overnight, and not a single translation unit has been added, and then I get an error code. Same when adding a Termbase.
Does anyone have any suggestions?
In advance, thank you for your help.
Trados Studio online platform import page with a loading animation and an error message stating 'Validation exception. Please contact support for details.'Trados Studio online platform import page with a notification indicating a successful operation for 'Fam' and an error message icon without text.Trados Studio online platform import page with a drag-and-drop area for file upload and a successful operation notification for 'Fam'.Trados Studio online platform showing the Translation Memories page with 'Fam' listed and a successful operation notification.Trados Studio online platform 'Create Translation Memory' page with fields for name, description, languages, and other settings.Trados Studio online platform showing the Translation Memories page with 'Cloud TM Sample' listed and no visible errors.

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[edited by: RWS Community AI at 10:48 PM (GMT 0) on 20 Mar 2025]
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    "Probability score": 0.7

    "Question improvement suggestion": Please provide the exact error code you're receiving when trying to import the .tmx file. Also, mention the version of Trados Studio you're using and the operating system of your Mac computer.

    "In the meantime, based on the information you have provided, here is a suggested answer to your question:"

    Hello,

    It seems like you're having trouble importing a .tmx file into Trados Studio online. This could be due to a variety of reasons, but let's try a few troubleshooting steps:

    Step 1: Check the format of your .tmx file. Trados Studio supports .tmx files that are in the standard TMX 1.4b format. If your .tmx file is not in this format, you may need to convert it before importing.

    Step 2: Try reducing the size of your .tmx file. Although Trados Studio can handle .tmx files up to 5MB, sometimes reducing the file size can help with import issues.

    Step 3: If you're still having trouble, you might want to try the workaround suggested in the context. Open the .tmx file in an XML/Text editor, search for "<br />" and replace it with nothing (leave the Replace with field empty). Save the changes and try importing the file again.

    Step 4: If none of these steps work, it would be helpful to know the exact error code you're receiving. This can provide more insight into what might be causing the issue.

    I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

    RWS Community AI
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  • 0 in reply to RWS Community AI

    we are using a MacPro with a A1 Pro chip operating Sequoia 15.3.2. Just bought Trados Studio so newest version. Error message is in last photo.
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  • 0 in reply to Vincent Yerna

     

    The error mentions a validation exception, so the first place to start would be to take a look at the TMX itself.  Can you copy the TMX and save it with a different name so you can mess with it in safety.  Then open it in a text editor, delete all the trans-units apart from two, or three (objective is to get an innocuous test file), and then attach it to your next reply.
    If I were to hazard a guess the problem is most likely in the header, but share the file as I suggested and we can take a look.
    If you don't want to do that then try exporting a TMX from Trados Studio, take a look at the header, and then make sure that the one you are trying to import has the same fields... just make sure your language is ok.

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Hello Paul, I cannot attach the file as requested, (won't let me insert file?) so I will just add it this reply. Let me know if you see anything different in the header. Appreciate any help you can provide.

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    <?xml version="1.0" encoding="UTF-8" ?>
    <!DOCTYPE tmx SYSTEM "tmx14.dtd" >
    <tmx version="1.4">
    <header creationtool="Wordfast Anywhere" creationtoolversion="9.0.00"
    segtype="sentence" o-tmf="Wordfast TM" adminlang="EN-US" srclang="EN"
    datatype="unknown" creationdate="20250314T003651Z">
    <prop type="x-header-attribute1">TM attribute 1,,</prop>
    <prop type="x-header-attribute2">TM attribute 2,,</prop>
    <prop type="x-header-attribute3">TM attribute 3,,</prop>
    <prop type="x-header-attribute4">TM attribute 4,,Score: 99 Score:
    99,Score: 33 Score: 33,Score: 94 Score: 94,Score: 97 Score: 97,Score:
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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  • 0 in reply to Vincent Yerna

     

    ok - I didn't have a problem with your file.  I made sure it was well formed, and removed the blank lines, but otherwise made no changes at all.  I put my file here... give it a try:

    en-fr.zip

    I wonder if you messed up your file in a text editor somehow?  Anyway, try the one I attached in a zip and see if you fare better.  If it works you will need to look deeper ate your actual file and try to find the problematic parts.  Might be worth checking with this tool as a start:

    https://www.maxprograms.com/products/tmxvalidator.html

    If it still fails after that I'd be happy to take a look at your actual TMX if you can share it with me?  Send it to pfilkin at sdl dotcom

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Paul

    Hello Paul

    Your file worked great! But I can't seem to download the tool you recommended. I will work on it a little more tomorrow and get back to you if we don't find a solution.
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  • 0 in reply to Vincent Yerna

    Hello Paul. Still having issues. we just purchased the annual support package, can someone reach out to us and walk us through the issues we are having please. 
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  • 0 in reply to Vincent Yerna

     

    Vincent Yerna said:
    we just purchased the annual support package

    In which case you should log a case in the support portal, not in here.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Paul

    I was not sure how, so just wanted to reply back to you. I think I got it all figured out. Thank you for your help so far.
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