Probability score: 0.7  

Question improvement suggestion: Provide any error messages you may have encountered and specify if you have made any recent changes to your account or system settings.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing a frustrating issue with your Trados Cloud account. Let's try to troubleshoot this step by step:  

**Step 1:** Clear your browser cache. Sometimes, cached data can cause issues with web applications. After clearing the cache, log in again to your Trados Cloud account.  

**Step 2:** Try accessing your account from a different browser (you mentioned Edge and Firefox, so perhaps try Chrome or another browser) to see if the issue persists.  

**Step 3:** Ensure that you are logged into the correct account in both Trados Studio and the web browser. Sometimes, being logged into a different account can cause access issues.  

**Step 4:** If you have any ad blockers or browser extensions, try disabling them temporarily and reload the page.  

**Step 5:** If the problem continues, consider renaming the SDL Language Cloud Terminology Provider folder as follows:  

- Close Trados Studio.  

- Navigate to `C:\Users\%username%\App Data\Roaming\SDL\` and rename the folder `SDL Language Cloud Terminology Provider` to `SDL Language Cloud Terminology Provider_OLD`.  

- Open Trados Studio and log in to Language Cloud again.  

**Step 6:** If none of the above steps work, you may want to create projects directly from the Language Cloud account in your browser as a temporary workaround.  

**Step 7:** Lastly, if the issue is still unresolved, please check for any updates or patches for Trados Studio 2021, as this is a known issue that may be addressed in future updates.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Probability score: 0.7  

Question improvement suggestion: Provide any error messages you may have encountered and specify if you have made any recent changes to your account or system settings.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing a frustrating issue with your Trados Cloud account. Let's try to troubleshoot this step by step:  

**Step 1:** Clear your browser cache. Sometimes, cached data can cause issues with web applications. After clearing the cache, log in again to your Trados Cloud account.  

**Step 2:** Try accessing your account from a different browser (you mentioned Edge and Firefox, so perhaps try Chrome or another browser) to see if the issue persists.  

**Step 3:** Ensure that you are logged into the correct account in both Trados Studio and the web browser. Sometimes, being logged into a different account can cause access issues.  

**Step 4:** If you have any ad blockers or browser extensions, try disabling them temporarily and reload the page.  

**Step 5:** If the problem continues, consider renaming the SDL Language Cloud Terminology Provider folder as follows:  

- Close Trados Studio.  

- Navigate to `C:\Users\%username%\App Data\Roaming\SDL\` and rename the folder `SDL Language Cloud Terminology Provider` to `SDL Language Cloud Terminology Provider_OLD`.  

- Open Trados Studio and log in to Language Cloud again.  

**Step 6:** If none of the above steps work, you may want to create projects directly from the Language Cloud account in your browser as a temporary workaround.  

**Step 7:** Lastly, if the issue is still unresolved, please check for any updates or patches for Trados Studio 2021, as this is a known issue that may be addressed in future updates.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI