Probability score: 0.7  

Question improvement suggestion: Provide specific details about the permissions you have set and any error messages you may have encountered.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you've taken several steps to ensure you have the necessary permissions to view the Reports in Trados Team. Here are some additional steps you can take to troubleshoot the issue:  

**Step 1:** Double-check the permissions assigned to your role. Ensure that the "View Reports" permission is included in your role settings. Sometimes, specific permissions may not be explicitly listed, so it's worth verifying.  

**Step 2:** Confirm that the Reports feature is enabled for your organization. You may need to check with other administrators or consult the organization settings to ensure that Reports are available.  

**Step 3:** Log out of Trados Team and log back in. This can sometimes refresh your session and resolve visibility issues.  

**Step 4:** If you have access to the Group Share Web UI, check the user permissions there as well. Ensure that your user account has the necessary permissions to view reports.  

**Step 5:** If the issue persists, consider creating a new role with all permissions and assigning it to yourself temporarily to see if that resolves the visibility issue.  

If none of these steps work, it may be beneficial to review the documentation for Trados Team or consult with other administrators in your organization to ensure that everything is configured correctly.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Hello Heike Stürmer 

The issue might be caused by a missing entitlement on your Trados Team subscription. 

My suggestion is to log a case with RWS Support so they can check your account and subscription. Just go to https://gateway.rws.com/csm and login if you are the Support User for your organization. 

Hope it helps, 

Radu

Heike Stürmer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033364.

Thanks, I had logged a case as you suggested and we basically just resolved it 5 minutes ago.. Thanks for your help

Great, thank you Heike for confirming and glad it was solved. 

Yes, it seems one of the benefits did not provision correctly on your Trados Team account. We are investigating the root cause for this. 

Have a nice day!

Radu