Unable to log into Trados Cloud from Studio

Question

Studio logged me out of our LC account. 
 When trying to log in again, I get an ad for RWS Cloud:

How can I get rid of this?

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Please provide the exact error message you are encountering when trying to log in, as well as the version of Trados Studio you are using. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems you're experiencing issues logging into Trados Cloud from Trados Studio. Here are some steps you can take to resolve this issue: 
 **Step 1:** Log out of your current RWS ID. You can do this by clicking the Logout button in Trados Studio. 
 **Step 2:** Ensure you are using the correct email address associated with your RWS account. If you have an RWS ID linked to the correct email, sign in with those credentials. If not, click the Sign Up tab to create a new RWS ID. 
 **Step 3:** Clear your browser cache to avoid any caching issues that might be causing the login problem. 
 **Step 4:** If you are part of a company, contact the owner of the Trados Live account to ensure you have the correct permissions and roles assigned. They may need to remove and re-add you to the Language Cloud account. 
 **Step 5:** If the problem persists, consider checking for updates within the application or logging a support case through the RWS Support Gateway, including the exact error message you are encountering. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Radu Boloveschi · Answer

Hello Ralf Lemster , 
 Sorry to hear that you encountered this issue. As I checked with the Support team this issue seems to have been resolved. 
 The information in this knowledge article helped : https://sdl.service-now.com/csm?id=kb_article_view&sysparm_article=KB0040151 
 I think it might have been an issue with a network firewall. Can you please confirm how was this solved? 
 Thank you, Radu

Trados Cloud offerings > 2. Trados cloud offerings

Unable to log into Trados Cloud from Studio