When I log onto the site, I can upload my document, but then it goes into a perpetual cycle of "Preparing Segments". It never finishes. I am able to download the pre translated article, but not work on the site.

Question

David Pooley · Accepted Answer

Hi Mary, 
 
Sorry for getting back to you so late. I hope your problem was resolved. If not, please ensure that you log a support ticket here: 
 
 languagecloudsdl.uservoice.com/ 
 
Regards, 
 
David

Trados Enterprise, Accelerate, Team and cloud capabilities in Trados Studio > 2. Trados Enterprise, Accelerate, Team & cloud capabilities in Studio

When I log onto the site, I can upload my document, but then it goes into a perpetual cycle of "Preparing Segments". It never finishes. I am able to download the pre translated article, but not work on the site.