Hello Ana Bardi  

It depends what platform are you using? 

Cloud resources from Trados Studio or Language Weaver? 

Depending on the type of issue you have, some issues/questions should be posted on the RWS Community, and we have a large base of knowledge articles for the most frequent issues that can arise. Or you can get assistance from other community members 24/7. 

For issues with the subscription/payment in the Help menu decision tree, there is an option to open a case, but this is only for this type of issues. 

I hope this helps

Radu

Hello Ana Bardi  

It depends what platform are you using? 

Cloud resources from Trados Studio or Language Weaver? 

Depending on the type of issue you have, some issues/questions should be posted on the RWS Community, and we have a large base of knowledge articles for the most frequent issues that can arise. Or you can get assistance from other community members 24/7. 

For issues with the subscription/payment in the Help menu decision tree, there is an option to open a case, but this is only for this type of issues. 

I hope this helps

Radu