My Trados Studio is 2022 with latest update installed

Hi Lech Lachowski , 

The issue is that your machine translation characters have been used. So you have used all your Free NMT characters from Language Weaver. If you want to continue to use Language Weaver you would have to upgrade.

You get 6 million characters/year and you have exceeded this limit. 

You can check your usage here: https://portal.languageweaver.com/reports/dashboard 

See this article on how to check your character usage. https://gateway.sdl.com/apex/communityknowledge?articleName=000013218

Let me know if there is anything else we can assist with. 

Thank you, 

Radu

Hi community.rws.com/.../raduboloveschi

Does this mean that my one-year (still valid) subscription to Trados Studio does not cover the full LW? If so, how can I buy an upgrade, how many characters do I get and how much does the upgrade cost?

There is still the issue of the non-working cloud templates I mentioned. As I wrote DeepL and Amazon set in the template stopped working after the last TS update (about two weeks ago), but as local plugins they work fine.

Hi Lech Lachowski 

Your Language Weaver subscription is valid, but has run out of the free characters. The Langugae Weaver subscriptions starts on the same date as your Trados Studio one, but has a character limitation of 6 million characters/year, that can be used anytime during the year. 

You can upgrade from your Language Weaver account Settings > My account https://portal.languageweaver.com/settings/account

See this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000013318

Regarding the templates, did you try to recreate them? 

Do you have a screenshot of how it looks when DeepL and Amaxon are not working?

Thank you, 

Radu

I checked, and my usage is now 7,200,130 characters, so why it did not stopped working earlier? And I have active subscription 97874 but I have no further information about what kind subscription this is. 

Hi  Radu Boloveschi 

Yes, I tried to recreate template several times and even created few new projects to test them. Below screenshot.

Hi Lech Lachowski 

1. The limitation stops at 7.2 million, to allow for a flexible limit. After 7.2 million NMT characters LW will not allow you to translate anymore. The subscription includes NMT machine translation characters as mentioned here https://www.trados.com/ecosystem/language-weaver-for-trados/. We are constantly improving our pages and products to be more clear. 

2. Please try to remove Language Weaver as a provider from the list of machine translation providers. Because it is the first provider in the list it will throw an error and your project will not continue. If you just use DeepL and Amazon, it seems it works. 

Let me know if there is anything else I can help.

Radu

Hi  Radu Boloveschi 

As You see on the screenshot, Language Weaver is disabled, there are only DeepL and Amazon. And as You see in the Translation window on the screenshot, the "translate" from English to English, and the should translate from English to Polish as it was before, and as it is when I add them as local plugins.

Beside the screen was taken two weeks ago, when Language Weaver still workde. It was just after I installed first wersion of latest update of Trados Studio. Now I have installed corrected second version of the latest update, but the templates still don't work.

Hi  Radu Boloveschi 

As You see on the screenshot, Language Weaver is disabled, there are only DeepL and Amazon. And as You see in the Translation window on the screenshot, the "translate" from English to English, and the should translate from English to Polish as it was before, and as it is when I add them as local plugins.

Beside the screen was taken two weeks ago, when Language Weaver still workde. It was just after I installed first wersion of latest update of Trados Studio. Now I have installed corrected second version of the latest update, but the templates still don't work.