I solved an initial bug, deleted the project and crecreated it several times, but the initial folder always reappears (empty). Could that explain the problem? I tried to create the project with a different name and in a different location but it still doesn't work. Because of the size of the project, each trial takes very long...

I should mention that I just downloaded the last version of Incopy, although I don't see why the problem should be related.

Can anyone help?

Frédérique Rey

I think we need a bit more information to hep here.  Am I correct in thinking that your problem now is just that the project has no files?  If please can you check the following:

1. provide a better screenshot showing the full files/project views so we can also see what's in the navigation pane
2. what happens if you try to create a single file project for just one of these InCopy files?
3. the question you should always provide for... what version of Trado Studio are you using?  The full version name please.  Current versions are Trados Studio 2021 - 16.2.9.9198 and MultiTerm 2021 - 16.2.1.1044

Hi Paul,

I managed to create the project by adding files not altogether but in several batches. I still got the error message repeatedly, but in the end the project was created and all files seem to be there. However, my colleague working on the same project in a different language is still struggling. The error messages we receive don't seem to have any logic and the number of errors reported varies from one attempt to the next. To answer your last question, I have the following version of Studio: 

Here are my screen captures:

Hi Paul,

I managed to create the project by adding files not altogether but in several batches. I still got the error message repeatedly, but in the end the project was created and all files seem to be there. However, my colleague working on the same project in a different language is still struggling. The error messages we receive don't seem to have any logic and the number of errors reported varies from one attempt to the next. To answer your last question, I have the following version of Studio: 

Here are my screen captures:

Frédérique Rey

ok.  Please can you upgrade Trados Studio 2019 to the current version first so we know we are dealing with something that hasn't been fixed in a later version. The cirrent version is:

Trados Studio 2019 SR2 - 15.2.8.3007
MultiTerm 2019 - 15.0.6.56482

Both of these are free to you as a licenced user of 2019 and will be available through your account, or the update service in Studio.

Next, if you still get this error please can you share the full error stack that will available here: