Hello RWS SDL,

we have a license for Studio 2021 but we have a problem with one file that does not want to open in the latest version of trados studio 2021. we have already isntalled the wsxz plugin for studio 21 but we can only open this package in studio 2019 or 2017. It was tested on two machines with the same error. 

Can you please redirect this issue to the correct support department and advise how to fix this in studio 21? below you can see the error xml content.

<SDLErrorDetails time="22.06.2022 14:27:31">
<ErrorMessage>Der Prozess kann nicht auf die Datei "WorldServer_6ea90944-e195-436c-ae5e-5539fd6e2b00.ldb" zugreifen, da sie von einem anderen Prozess verwendet wird.</ErrorMessage>
<Exception>
<Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>mscorlib</Source>
<HResult>-2147024864</HResult>
<StackTrace><![CDATA[ bei System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data)
bei System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
bei Sdl.TranslationStudio.Packaging.WorldServer.Ws2RivelinConverter.CleanUp()
bei Sdl.TranslationStudio.Packaging.Convertors.WorldServer.WsPackageConvertor.ConvertPackage(String wsPackageFilePath, String targetPackagePath, Boolean runAnalysisTask, ImportSettings tmImportSettings)
bei Sdl.TranslationStudio.Packaging.PackageImport.ConvertProjectPackageJobRequest.Execute(IJobExecutionContext context)
bei Sdl.Desktop.Platform.Implementation.Services.JobExecuter.Execute(JobData jobData)
bei Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
bei Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
bei System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.2.10.9305</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>1031</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>RHEINDOM\l.krzyk</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>IT-1</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>8269312 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>