Can someone help me please?
I bought a new computer but forgot to disable Trados online before cleaning the old one.
Now I have problems disabling it offline. The following error is appearing:
An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.
This is not the first time I've had problems with deactivating Trados. Is this common or some kind of bug?
Thank you.
Hi Daniel Costa
Your license is already deactivated. The activation code is in your account, Products and Plans - Licenses.
If you have any questions, please let us know.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks, but how can one now activate it in another computer? When I try, I am informed there is no license available. But if all of them (or the only existing one) is deactivated, it should be able to activate it again...
Thanks, but how can one now activate it in another computer? When I try, I am informed there is no license available. But if all of them (or the only existing one) is deactivated, it should be able to activate it again...
Juvenal Neto Support case no. 00709765 has been submitted for your assistance. Please check your inbox for updates on its status.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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