Activation failed - My licence is not being accepted after having reinstalled the software

Question

Hello. 
 I have recently formatted my laptop and reinstalled the versions of Trados Studio 2021 available in the section "Products & Plans > Downloads" of my personal account ( Trados Studio 2021 SR2 - 16.2.10.9305 ). 
 I copied my 2021 licence from the "Licences" section to activate the product, but I'm getting the following error message: 
 
 So, I'm currently running the trial version. How can I activate the product? 
 Thank you very much in advance.

Lydia Simplicio · Answer

Joana Courinha We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00705610 .

Lydia Simplicio | RWS Group

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Activation failed - My licence is not being accepted after having reinstalled the software