Activation

Question

Hi, 
 I purchased SDL Trados perpetual license last year. 
 I haven't used it for a while. 
 I now wanted to use it to review a translation and it says it needs activating... I have used it in the past so that should not be the case... 
 However, if I do enter the original activation code, it doesn't accept it... 
 
 What do I need to do to use Trados for which I have paid a lot of money and is stopping me in my work...? 
 
 I look forward to hearing from you. 
 With many thanks and kind regards, 
 
 Mariska van den Broek.

Lydia Simplicio · Answer

Mariska van den Broek We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00705981 .

Lydia Simplicio | RWS Group

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Trados Portfolio > 1. General

Activation